Ursula is Associate Director / Client Services Director. During her 15 years at Total Inter Action she has become the primary interface between clients and TIA.  With her vast experience, no issue is a surprise and she has both deep solution knowledge and dedication to avoid or resolve them rapidly.

She is in charge of program implementation for TIA’s national and global clients and manages the key stakeholder relationships with the business, HR, finance and logistics to ensure smooth and effective delivery of every TIA solution.

Ursula’s strength is in ‘getting the job done’, keeping on track of budgets and ensuring accountability of team players in all projects. This can range from strategic advice on a budget to a CIO through to tracking down a new building access code when a trainer gets shut out of a building – whatever it takes to ensure the client’s objectives are met.

Clients rely heavily on her problem solving skills and she quickly becomes a valuable asset to them.  She is enthusiastic, practical and has an analytical approach in helping clients achieve their strategic objectives through their engagement with Total Inter Action.

The logistics of managing a global training organization are huge and Ursula’s minute attention to detail is critical to make sure that no element, no matter how small, is overlooked.