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Paul Izbicki

Global CEO & Master Trainer
Management Team, Sydney Australia

Paul helps individual business people (primarily within organisations in highly competitive environments) to better engage and influence others.

Arguably one of the world’s leading presentation skills coach/trainers, Paul has spent over 15 years working on client pitches and presentations, coaching a number of the world’s great presenters, and helping corporate leaders maximise their impact in front of key stakeholders.

Walking the talk – Paul draws on over 25 years of experience communicating, persuading and developing business at the highest levels to bring psychologically proven influence and communication skills to life. Before starting Total Inter Action in 1997, he was Presentation and New Business Development Trainer at Rogen International (best known for their work on the successful Sydney 2000 Olympic Bid) where he trained, amongst other clients, the AOC and SOCOG. Prior to Rogen, he was Executive Producer and New Business Development Director at Caribina Wavelength (one of Australasia’s largest corporate communication companies) where he developed a passion for creativity through communication.

Training – Paul uses the HBDI™ (Herrmann Brain Dominance Instrument) and other self-awareness tools to go beyond standard skills development.  As most participants attest, Paul’s courses regularly change lives.

Facilitation – Paul facilitates business planning and strategic visioning sessions that focus on creating clear action points based on a solid foundation of understanding.

Influence to affluence – Paul works with pitch teams on major presentations and pitches/tenders. The current success rate for this work is 87%!

He primarily works with the IT, Professional Services, Media, and Financial Industries across Europe and the Asia Pacific region. Corporate clients include Oracle, NetApp, Adobe, Symantec, SAP, AON, Leo Burnett, Philips, GE, PwC and BDW.

Paul holds degrees in Drama, Film & Television (Leeds University, UK), and Communications (Union College, NY, USA). He regularly presents at national and international conferences on communication and influence and is an HBDI™ certified practitioner.

Ursula Smit

Associate Director / Client Services Director
Management Team, Sydney Australia

Ursula is Associate Director / Client Services Director. During her 15 years at Total Inter Action she has become the primary interface between clients and TIA.  With her vast experience, no issue is a surprise and she has both deep solution knowledge and dedication to avoid or resolve them rapidly.

She is in charge of program implementation for TIA’s national and global clients and manages the key stakeholder relationships with the business, HR, finance and logistics to ensure smooth and effective delivery of every TIA solution.

Ursula’s strength is in ‘getting the job done’, keeping on track of budgets and ensuring accountability of team players in all projects. This can range from strategic advice on a budget to a CIO through to tracking down a new building access code when a trainer gets shut out of a building – whatever it takes to ensure the client’s objectives are met.

Clients rely heavily on her problem solving skills and she quickly becomes a valuable asset to them.  She is enthusiastic, practical and has an analytical approach in helping clients achieve their strategic objectives through their engagement with Total Inter Action.

The logistics of managing a global training organization are huge and Ursula’s minute attention to detail is critical to make sure that no element, no matter how small, is overlooked.

Jo Fife

Trainer & Coach

Jo has over 20 years’ experience coaching and training leaders and staff in SMEs (small to medium size businesses) and global corporations.

Clients such as Cochlear and NetApp continue to request Jo to run their workshops and training year after year citing her “boundless energy and enthusiasm” and “passion for helping participants improve”.

Jo started her career in the 1980s working for Acorn Growth and UK travel company, Comet Travel. In both cases, she rose to become the top salesperson in the country.

Returning to New Zealand, she was appointed manager at one of the first Flight Centers and eventually took debentures in each new store. Much of her time was spent training consultants and managers on how to improve sales and profitability through customer engagement and solid business practices.

After 10 years at Flight Center, Jo moved into the IT industry. At Comteq Solutions she ran and expanded the professional services side of the company which also involved training the consultants in persuasive customer engagements and business development.

In addition to working with TIA clients, Jo also runs her own business, where she coaches business owners on how to grow their business.

Jo is HBDI® certified.

Andrew Pepar

Master Trainer & Pitch Facilitator

Andrew has 6 year’s experience as a senior consultant and manager with global consulting and IT&T organisations plus 10 year’s experience developing and delivering successful behaviour change programs in team effectiveness, sales and communication. Coupled with a Masters Degree in Adult Learning, this wealth of experience provides a rare depth, breadth and relevance to Andrew’s training sessions. Andrew works with all levels within organisations, from the most senior executive through to front-line staff. Industries he typically works with include: IT, Outsourcing, Public Sector, Financial Services, IT and Telecommunications. Recent assignments include delivering:

  • Core sales training courses as part of a national ‘sales culture change’ program for insurance brokers.
  • Facilitating management skills program for 1500 middle managers for a large NSW Government agency.
  • Leadership, Conflict Resolution and Performance Management training for 350 middle and frontline managers in a large
  • Australian not for profit organisation.
  • Strategic planning workshop for a large technology company
  • Customer Service Improvement Program for a global technology outsourcing company
  • Consultative sales curriculum for 300 Asia Pacific sales executives within a Global Telecommunications company
  • Consulting skills program for a large Australian bank

Andrew’s experience includes three years consulting in Learning and Change Management at the world’s largest management consulting firm, Deloitte Consulting, plus managing learning and development for global IT, security and communication solutions provider, Verizon.

In addition to his L&D and management experience in global organisations, Andrew also pulls on solid hands-on new business development skills developed while working in and helping to grow smaller consultancies.

Andrew is based in Sydney, is HBDI certified and holds a Masters of Education, Adult Learning and Globalisation from the University of Technology, Sydney.

John Ogier

Australia & Singapore

With more than 20 years in international sales and marketing positions in the Telco and IT industries, coupled with an instinct for sales and an ability to motivate others, is what makes John such an exceptional trainer and facilitator.

His experience in senior sales and marketing management has taken him across the world from Europe through to Asia and Australia where he was a member of the original Optus bid team that won the licence to become Australia’s second telecommunications carrier.

With this milestone under his belt, John hit the ground running to focus his career on the mobile devices business, positioning names such as Nokia and Siemens as undisputed leaders in their field.

With ten years experience in Asia, John was responsible for Nokia’s brand strategy and sales and marketing functions across the Asia Pacific region. He led a team of local and expatriate staff across 14 countries through the myriad of operational and tactical issues associated with developing a world-class brand. Additional experience in general management in Southeast Asia placed him at the forefront of implementing strategies to outperform competitors across many Asian cultures.

Returning to Australia, he joined Siemens as General Manager for their mobile division leading his team to develop partnerships with major telecom carriers and blue chip corporations.

Sharing his invaluable pool of expertise and knowledge through delivery of workshops in persuasion, influence, strategic value selling and Asian business culture, John prides himself on being able to contribute to the success of his client’s business and to the growth of their people.

John is an HBDI™ certified practitioner.

Candie Hurley

USA - East Coast

Candie Hurley is a trusted advisor and communications coach to global business leaders and team members.

Prior to becoming a trainer, she enjoyed a 25-year corporate career in diverse roles in engineering, sales, services, business development, marketing and sales enablement.

She has led the development of Strategic Client Engagements, Executive Briefings, and Customer Reference initiatives at multiple companies. She also brings a background as a hands on programmer, Systems Engineer, and SE Manager to the training she runs with IT enterprises such as Cisco, IBM, HP, Microsoft, and Apple.

Candie’s passion is around helping technical professionals be more confident, comfortable and effective when engaging with customers and key stakeholders. In addition to her core strengths within the IT sector, she has also worked internationally with the energy, healthcare, financial services, insurance, construction, real estate, and retail sectors.

Candie holds a B.S. degree in Mathematics from the University of Denver and a Master’s degree in Computer Science from the University of Colorado. She is a Denver, Colorado, native and currently resides in Greensboro North Carolina.

Carol Tong

Master Trainer
USA - West Coast

Primarily with sales teams in High Tech companies, Carol has 20 years of experience as a coach and facilitator for programs focused on Presentations, Executive Dialog and Technical Communication.

Carol is an internationally experienced Master Trainer, having worked with clients such as Hewlett-Packard, Microsoft, Avaya, Oracle, IBM, Cisco Systems, salesforce.com and VMware in 15 nations worldwide. Carol’s IT training skills are supplemented by her background in the technology industry, when she provided sales support, program specs and testing, database management, software testing and customer liaison for AIQ Systems, as well as contracting for Hewlett-Packard.

During her time with AIQ Systems, Carol worked as a Seminar Lead where she led educational seminars for groups of 50-175 attendees with lectures and labs, in addition to providing tuition on a consultancy basis. She was commended for outstanding performance and earned an increase in remuneration within four months of being hired.

Carol is HBDI certified and holds a BS in Psychology from the University of California at Davis. She has strong intercultural communication skills, being bilingual and experienced in training in both English and Spanish.

Caroline Connor

Master Trainer
United Kingdom & EMEA

Caroline Connor has over fifteen years experience of managing teams at a senior level in a corporate environment and now works as a coach, trainer and facilitator.

Caroline has held senior commercial positions within major UK magazine publishing houses. Her roles included that of International Sales Manager for the National Magazine Company, Advertisement Director of Cosmopolitan and latterly Commercial Director of Hachette Filipacchi (UK).

Media clients include MTV, C4, five, Sony BMG, i-level, Hello, AOL and New Media Publishing in South Africa.

Outside media, Caroline has worked with clients in a broad range of sectors including finance (RBS Insurance, NatWest, Lloyds TSB), transport (National Express, Network Rail, Transport for London), charities (Amnesty International), pharmaceutical (GSK) and technology (Microsoft).

Key areas of expertise include:

  • Behavioural coaching and assessment
  • Management and Leadership
  • Communication and Building Rapport
  • Team Dynamics
  • Negotiation
  • Presentation
  • Sales and Sales Management

Caroline has a degree in Modern and Mediaeval Languages from Fitzwilliam College, Cambridge. She is accredited with Distinction in behavioural observation and assessment of the Schroeder model and became a certified NLP Practitioner in 2007.

Jan Abbey

United Kingdom & EMEA

Jan has a background in leadership development and executive coaching in a wide range of business sectors. She is an experienced coach and developer of talent and has a strong belief in the enormous potential of each individual.

The combination of her consultancy, coaching and management and operational experience (in the aviation industry) provide an excellent platform for helping clients manage change, achieve more of their potential, improve their impact and effectiveness and increase the performance of their teams.

Her assignments cover a range of industries including professional services (legal and accountancy), communications, technology, financial services (insurance, retail and investment banking), transport, media, retail, utilities, pharmaceuticals, charities and the public sector. Jan’s multi-sector experience along with her extensive international work enables her to coach leaders and teams for the challenges that face global business today.

Areas of specialism include: executive coaching, team development and team coaching; facilitation and training; managing change; influencing with impact; role transition; career development; negotiation; and presentation.

Recent clients include Microsoft, RIM, BT, Lloyds TSB, Barclays, Virgin Group, GSK, sanofi aventis, Sony Computer Entertainments, National Grid, British Airways and EADS/Airbus.
Jan holds a BA Honours degree in business and IT and is an accredited coach with the Association for Coaching and Cedar™.  She is accredited in the Schroder leadership competency model and is also a qualified MBTI® practitioner.

Wing-Hoe Tan

Hong Kong and China

Wing is an International business executive, trainer and consultant who draws on over 15 years spent managing people and developing business regionally. Prior to becoming a trainer and consultant, Wing was the Regional Business Development Executive for Walt Disney Parks & Resorts were he developed new, profitable businesses in the Asia Pacific region.

Wing is committed to working with individuals and groups to help improve their effectiveness in their careers and the quality of their lives. He facilitates individual change that enables business and sales leaders to become self-correcting and self-generating in their performance.

Wing is certified and accredited to conduct a number of Sales/Marketing, Communications, and Leadership/Team Development training programs including HBDI™ and is fluent in English, Mandarin and Cantonese.

Wing has also been a guest lecturer at HK Polytechnic University and HK Travel & Tourism Training Centre. Wing holds degrees in International Hospitality Management (University of Nevada Las Vegas, USA) and Hotel & Restaurant Administration (International College of Hotel & Administration, Switzerland).

Wing is an HBDI™ certified practitioner.

Takahiro Kurata


Taka (as he is known to English speakers) brings years of practical real-world, corporate experience to his training and coaching.

Taka background was in global roles at Sony in Japan, Mexico and the United States. His focus now is on helping people to be their best through hands-on coaching and training, including cross-functional team leadership.

Taka mostly works with Global IT companies and technically-focused industries (such as Pharma and ICT) primarily working with executives, leaders, managers and front-line staff.

In addition to learning development and coaching certifications, Taka is a certified Master Black Belt and a Facilitator/Master Black Belt in Lean Six Sigma.

Taka holds a Masters degree from Ohio University, has excellent English language skills and has delivered in Hong Kong, Russia, Mexico, Spain and USA as well as Japan.

Kentaro Hayashi


Kentaro has over 10 years experience working predominantly in the sales development and leadership area for the IT industry.  He has been working with the Telecommunication Consulting field specially dealing with Web-based marketing and advertisement and has been actively involved in roles of outsourced sales team management.  His areas of expertise are in sales Development, sales Management, leadership, intercultural communication, organization transformation, and coaching skills for business environments.

Prior to that he worked internationally in the FMCG business. His wealth of knowledge and experience allows Kentaro to be able to give accurate feedback and provide insight to those he trains and mentors.

He is also an executive coach working mainly with business managers who are involved in the international business. He is a board member of Peak Balance Japan LLC, and is also a committee member of the ICF (International Coach Federation) Tokyo Chapter.

Kentaro is bi-lingual.

Audrey Schroeder

Shanghai, China

Audrey Schroeder is a consultant, trainer and facilitator who works with multinational companies throughout the Greater China region and around Asia. As an American who has been in Asia for twenty years, she is uniquely positioned to work with westerners and Chinese to develop their abilities as teams, as strategic and creative thinkers, and as leaders. Her expertise focuses on training individuals and assisting teams to perform optimally through, among other things, communication, goal setting and leadership at all levels.

Her professional experience spans the banking, travel, and consulting industries; and her academic background includes a Master’s degree in Organisational Leadership, a certification in Coaching and a Bachelor’s degree in International Relations and Chinese. Companies she has worked for include HSBC in Hong Kong, Accenture in Seattle and I Will Not Complain in Shanghai. Originally from the US, Audrey lived and worked in Hong Kong throughout the 1990s; she now resides in Shanghai and is a keen cyclist, adventure racer, and classical pianist.

Fluent in Mandarin and Cantonese, Audrey is equally able to work with Chinese and English speakers. Clients include International Finance Corporation (Member Of World Bank Group), Voith Group Of Companies, Nokia, Swire Beverages, Coca-Cola, Ermenegildo Zegna, IBM, Sara Lee, Henkel Philips Maersk, E-Bay China and Unicom.

In her sessions, she enjoys using experiential as well as adventure-based learning.  She also uses tools such as the HBDI Whole Brain Thinking instrument to increase team and individual effectiveness.

Audrey is an HBDI™ certified practitioner.

Rajiv Khanna

Master Trainer

Rajiv is a trainer with over 25 years working experience. He has achieved international recognition having conducted workshops for global participants in countries including Australia, Singapore, Dubai, South Africa, USA, Kuwait and Malaysia. His expertise lies in designing and delivering programs for all levels of management and staff covering topics in Communication Skills, Sales Management and Coaching.

Before moving into Consulting at Bizvantage, Rajiv worked for more than 20 years in industry in various capacities. A brief recap of his industrial background discloses a wealth of experience he has garnered over the period:

Honeywell International – A US Fortune 100 company as Head of Learning & Development in India.  In this role, he was responsible for the design and delivery of soft skills programs in the Asia Pacific region. He was also part of the team that worked on launching a Talent Management system in the Asia Pacific region.

Pharmacia – A US multinational Pharmaceutical Company. As Head of Training in India, he set up the training department, was closely involved in Corporate Strategic Planning that included interacting with different functions and was responsible for integrating Performance Management Systems with learning and sales force automation.

Dabur Pharma – As a member of the Corporate HRD team, Rajiv set up the Training function, was responsible for designing and delivering modules on various soft skills for various divisions of Dabur and launching a new division at Dabur Pharma.

Merind – A Tata pharmaceutical company. Rajiv started his career as a front line salesperson and moved up the Sales Management hierarchy before leaving in 1994 as Regional Manager.

Rajiv has delivered to over 15,000 people through sales/training seminars at multinational companies from 1993. He has managed sales and marketing  and has trained over 4,000 technical sales specialists.

Satish Kumar


Satishv has more than 25 years corporate experience including national sales manager at Dabur, one of India’s leading FMCG Companies with Revenues of US$1 Billion.

He shifted to training, coaching and facilitation in 2004 and now specializes in running workshop in Leadership & Managerial Skills, Personal Effectiveness, Key Account Management, Selling and Consulting Skills plus Change Management at all levels within organizations.

During this time Satish has also conducted experiential (Outbound Managerial Development) Programs focused on themes such as team building, getting and achieving challenging targets, creativity and innovation, interpersonal relationships and creating the passion to win.

He has trained more than 5000 professionals from diverse industries including FMCG, Healthcare, IT, Writing Instruments.

Clients include GE Healthcare, Pfizer, Merck, Coco Cola, Ericcson, Ranbaxy, GSK, Goodyear, Computer Associates, Akzo Nobel and Aristocrat Technologies.

He is also associated with a number of management institutes where he helps students improve their persuasive communication skills.

Satish is a certified Executive Coach from Results Coaching, DiSC profiler from Thomas International, a certified trainer from XLRI (Jamshedpur), and holds a Masters in Science and Post-Graduate Diploma in Business Management (PGDBM) from Xavier’s Institute Mumbai.

Jude Louis

Kuala Lumpur

Jude is a highly experienced trainer and management consultant, working in partnership with clients to design and deliver strategic leadership programs, management development initiatives, pitch preparation and other presentation interventions.

He specialises in training executives and senior managers in presentation styles as well as coaching support.

His experience in the IT sector started with IBM/Mesiniaga and ventured into the human resource development field with Peter Rogen International’s Malaysian office where he conducted and facilitated numerous workshops in Negotiation Skills, Presentation Skills, Business Development, Interpersonal Skills, Selling and Coaching/Feedback Skills among others.

Jude worked for the PA Consulting Group, Malaysia and ran programmes in UK as a tutor at PA’s Management Centre, Sundridge Park and across Asia Pacific in Essential Consulting Skills & Leadership and Management programmes. In that capacity he has trained in UK, Korea, Hong Kong and Indonesia.

He now runs workshops across SE Asia, including China, Korea, Hong Kong, Indonesia, Thailand, Malaysia, Philippines, Singapore and most recently Afghanistan.

He has over 15 years experience in developing learning initiatives and manages an e-learning portal on communication/negotiation, presentation tips and train-the-trainer.

Tailoring programmes on a variety of competency gap for HSBC, BP, Motorola, Toyota, PETRONAS, AIA, BCB, F&N, Allianz, Jude continues to render his skills and expertise to many leading corporations. He is a highly sought-after executive coach on public speaking and is a resource speaker for TEC, an international organisation of CEO’s, Managing Directors and Company Presidents.

Jude has a Masters in Instructional Technology and is a member of American Society for Training and Development (ASTD), American Association for Experiential Education (AEE) and Malaysian Society for Training and Development (MSTD).

He is familiar with the following psychometric instruments; Myers-Briggs Type Indicator (MBTI), Belbin Team Roles, P.A.P.I. and is an HBDI™ certified practitioner.