Our Team

MEET OUR SUPER MEN AND WOMEN

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  • Paul Izbicki
  • UrsulaSmit
  • JoFife
  • MartinvanRhoon
  • AndrewPepar
  • JohnOgier
  • Les adkins
  • Hurley photo
  • CarolTong
  • LoriAddicks
  • CarolineConnor
  • JanAbbey
  • DavidS
  • Wing_small
  • Anthony_Clucas
  • Kentaro Hayashi
  • ASchroeder
  • RajivK-small
  • SatishKumar
  • JudeL
  • SueAndersen

Paul Izbicki

Global CEO & Master Trainer
Management Team, Sydney Australia

Paul helps individual business people (primarily within organisations in highly competitive environments) to better engage and influence others.

Arguably one of the world’s leading presentation skills coach/trainers, Paul has spent over 15 years working on client pitches and presentations, coaching a number of the world’s great presenters, and helping corporate leaders maximise their impact in front of key stakeholders.

Walking the talk – Paul draws on over 20 years of experience communicating, persuading and developing business at the highest levels to bring psychologically proven influence and communication skills to life. Before starting Total Inter Action in 1997, he was Presentation and New Business Development Trainer at Rogen International (best known for their work on the successful Sydney 2000 Olympic Bid) where he trained, amongst other clients, the AOC and SOCOG. Prior to Rogen, he was Executive Producer and New Business Development Director at Caribina Wavelength (one of Australasia’s largest corporate communication companies) where he developed a passion for creativity through communication.

Training – Paul uses the HBDI™ (Herrmann Brain Dominance Instrument) and other self-awareness tools to go beyond standard skills development.  As most participants attest, Paul’s courses regularly change lives.

Facilitation – Paul facilitates business planning and strategic visioning sessions that focus on creating clear action points based on a solid foundation of understanding.

Influence to affluence – Paul works with pitch teams on major presentations and pitches/tenders. The current success rate for this work is 87%!

He primarily works with the IT, Professional Services, Media, and Financial Industries across Europe and the Asia Pacific region. Corporate clients include Oracle, NetApp, Adobe, Symantec, SAP, AON, Leo Burnett, Philips, GE, PwC and BDW.

Paul holds degrees in Drama, Film & Television (Leeds University, UK), and Communications (Union College, NY, USA). He regularly presents at national and international conferences on communication and influence and is an HBDI™ certified practitioner.

Ursula Smit

Associate Director / Client Services Director
Management Team, Sydney Australia

Ursula is Associate Director / Client Services Director. During her 10 years at Total Inter Action she has become the primary interface between clients and TIA.  With her vast experience, no issue is a surprise and she has both deep solution knowledge and dedication to avoid or resolve them rapidly.

She is in charge of program implementation for TIA’s national and global clients and manages the key stakeholder relationships with the business, HR, finance and logistics to ensure smooth and effective delivery of every TIA solution.

Ursula’s strength is in ‘getting the job done’, keeping on track of budgets and ensuring accountability of team players in all projects. This can range from strategic advice on a budget to a CIO through to tracking down a new building access code when a trainer gets shut out of a building – whatever it takes to ensure the client’s objectives are met.

Clients rely heavily on her problem solving skills and she quickly becomes a valuable asset to them.  She is enthusiastic, practical and has an analytical approach in helping clients achieve their strategic objectives through their engagement with Total Inter Action.

The logistics of managing a global training organization are huge and Ursula’s minute attention to detail is critical to make sure that no element, no matter how small, is overlooked.

Jo Fife

Trainer & Coach
Australia

Jo has over 20 years’ experience coaching and training leaders and staff in SMEs (small to medium size businesses) and global corporations.

Clients such as Cochlear and NetApp continue to request Jo to run their workshops and training year after year citing her “boundless energy and enthusiasm” and “passion for helping participants improve”.

Jo started her career in the 1980s working for Acorn Growth and UK travel company, Comet Travel. In both cases, she rose to become the top salesperson in the country.

Returning to New Zealand, she was appointed manager at one of the first Flight Centers and eventually took debentures in each new store. Much of her time was spent training consultants and managers on how to improve sales and profitability through customer engagement and solid business practices.

After 10 years at Flight Center, Jo moved into the IT industry. At Comteq Solutions she ran and expanded the professional services side of the company which also involved training the consultants in persuasive customer engagements and business development.

In addition to working with TIA clients, Jo also runs her own business, where she coaches business owners on how to grow their business.

Jo is HBDI® certified.

Martin van Rhoon

Trainer & Coach
Australia

Martin has more than 20 years sales experience having run large national sales teams for some of the world’s major corporations including Aon, Wesfarmers and Arthur J Gallagher, achieving record results for top and bottom line growth.

Martin has also held senior sales and people management positions with full P&L responsibility which provides him extensive business acumen.

These roles often involved taking underperforming businesses and transforming them into top performing entities through team planning, coaching, skills development and managing focused activity.

Training

By leveraging his experience in business and sales, Martin brings a wealth of knowledge to his clients, is able to relate to front-line and leaders’ everyday challenges and assist them to deliver sustainable results at the coalface through training, coaching and consulting.

Martin uses HBDI® (Herrmann Brain Dominance instrument) and Whole Brain Thinking to help participants understand their own thinking preference and that of others and how to adjust their style where necessary to significantly improve stakeholder engagement. This, along with his experience and ‘war stories’ takes his training beyond standard skills development.

Published Thought Leader in Sales

Martin contributes regularly to leading industry publications, including Australian Business Solutions and the Financial Planning Industry.

Martin is an HBDI® certified practitioner.

Andrew Pepar

Master Trainer & Pitch Facilitator
Australia

Andrew has 6 year’s experience as a senior consultant and manager with global consulting and IT&T organisations plus 10 year’s experience developing and delivering successful behaviour change programs in team effectiveness, sales and communication. Coupled with a Masters Degree in Adult Learning, this wealth of experience provides a rare depth, breadth and relevance to Andrew’s training sessions. Andrew works with all levels within organisations, from the most senior executive through to front-line staff. Industries he typically works with include: IT, Outsourcing, Public Sector, Financial Services, IT and Telecommunications. Recent assignments include delivering:

  • Core sales training courses as part of a national ‘sales culture change’ program for insurance brokers.
  • Facilitating management skills program for 1500 middle managers for a large NSW Government agency.
  • Leadership, Conflict Resolution and Performance Management training for 350 middle and frontline managers in a large
  • Australian not for profit organisation.
  • Strategic planning workshop for a large technology company
  • Customer Service Improvement Program for a global technology outsourcing company
  • Consultative sales curriculum for 300 Asia Pacific sales executives within a Global Telecommunications company
  • Consulting skills program for a large Australian bank

Andrew’s experience includes three years consulting in Learning and Change Management at the world’s largest management consulting firm, Deloitte Consulting, plus managing learning and development for global IT, security and communication solutions provider, Verizon.

In addition to his L&D and management experience in global organisations, Andrew also pulls on solid hands-on new business development skills developed while working in and helping to grow smaller consultancies.

Andrew is based in Sydney, is HBDI certified and holds a Masters of Education, Adult Learning and Globalisation from the University of Technology, Sydney.

John Ogier

Trainer
Australia & Singapore

With more than 20 years in international sales and marketing positions in the Telco and IT industries, coupled with an instinct for sales and an ability to motivate others, is what makes John such an exceptional trainer and facilitator.

His experience in senior sales and marketing management has taken him across the world from Europe through to Asia and Australia where he was a member of the original Optus bid team that won the licence to become Australia’s second telecommunications carrier.

With this milestone under his belt, John hit the ground running to focus his career on the mobile devices business, positioning names such as Nokia and Siemens as undisputed leaders in their field.

With ten years experience in Asia, John was responsible for Nokia’s brand strategy and sales and marketing functions across the Asia Pacific region. He led a team of local and expatriate staff across 14 countries through the myriad of operational and tactical issues associated with developing a world-class brand. Additional experience in general management in Southeast Asia placed him at the forefront of implementing strategies to outperform competitors across many Asian cultures.

Returning to Australia, he joined Siemens as General Manager for their mobile division leading his team to develop partnerships with major telecom carriers and blue chip corporations.

Sharing his invaluable pool of expertise and knowledge through delivery of workshops in persuasion, influence, strategic value selling and Asian business culture, John prides himself on being able to contribute to the success of his client’s business and to the growth of their people.

John is an HBDI™ certified practitioner.

Les Adkins

Master Trainer
USA - East Coast

Les Adkins brings his 25 years in the sales industry, selling and training teams and customers successfully in technology, business services, entertainment, marketing and advertising to bare in his highly interactive, entertaining and informative training sessions.

During his training sessions Les pulls on his significant business success, mainly in the technology and services industries, to bring concepts to life using his ‘war stories’.

Les Adkins is no stranger to the Technology sales industry. He spent 10 years in the technology field selling hardware and software where he created new business revenue in excess of over 250 million through new business pitching and developing additional revenue streams by creating partner channels and shared vendor relationships for the organizations he worked for. He helped a leading learning organization distribute their e-learning software by partnering with a leading Computer Company in early 2000.

Clients include: Gateway, ComCast, Intel, Cox and state and local governments and educational institutions nationally.

At Premiere Global, Les was asked to look at ways to impart his knowledge to their 3000 employees. This he achieved as the Senior Learning Executive, by developing and running instructor-led training in face to face and ‘virtual live’ environments as well as award-winning, interactive learning programs.

In addition to being a masterful trainer, Les wears a second ‘hat’ as a globally recognized social media strategist working with international businesses on their communication strategies.

Les is HBDI certified, holds an MBA with a Global Management emphasis from the University of Phoenix and a Communications and PR Bachelor of Science degree from University of Nebraska at Omaha. He has been certified through the Dale Carnegie Sales and Leadership Course and currently sits on one of the boards for the Technology Association of Georgia. He is also a Georgia General Assembly Resolution Ambassador for the Georgia Legislature.

Candie Hurley

Trainer
USA - East Coast

Candie Hurley is a trusted advisor and communications coach to global business leaders and team members.

Prior to becoming a trainer, she enjoyed a 25-year corporate career in diverse roles in engineering, sales, services, business development, marketing and sales enablement.

She has led the development of Strategic Client Engagements, Executive Briefings, and Customer Reference initiatives at multiple companies. She also brings a background as a hands on programmer, Systems Engineer, and SE Manager to the training she runs with IT enterprises such as Cisco, IBM, HP, Microsoft, and Apple.

Candie’s passion is around helping technical professionals be more confident, comfortable and effective when engaging with customers and key stakeholders. In addition to her core strengths within the IT sector, she has also worked internationally with the energy, healthcare, financial services, insurance, construction, real estate, and retail sectors.

Candie holds a B.S. degree in Mathematics from the University of Denver and a Master’s degree in Computer Science from the University of Colorado. She is a Denver, Colorado, native and currently resides in Greensboro North Carolina.

Carol Tong

Master Trainer
USA - West Coast

Primarily with sales teams in High Tech companies, Carol has 15 years of experience as a coach and facilitator for programs focused on Presentations, Executive Dialog and Technical Communication.

Carol is an internationally experienced Master Trainer, having worked with clients such as Hewlett-Packard, Microsoft, Avaya, Oracle, IBM, Cisco Systems, salesforce.com and VMware in 15 nations worldwide. Carol’s IT training skills are supplemented by her background in the technology industry, when she provided sales support, program specs and testing, database management, software testing and customer liaison for AIQ Systems, as well as contracting for Hewlett-Packard.

During her time with AIQ Systems, Carol worked as a Seminar Lead where she led educational seminars for groups of 50-175 attendees with lectures and labs, in addition to providing tuition on a consultancy basis. She was commended for outstanding performance and earned an increase in remuneration within four months of being hired.

Carol is HBDI certified and holds a BS in Psychology from the University of California at Davis. She has strong intercultural communication skills, being bilingual and experienced in training in both English and Spanish.

Lori Addicks

Trainer
USA - East Coast

Lori is a seasoned learning and development leader with over 20 years experience in the management arena. Her expertise spans learning and Sales development, leadership and team development, organizational

effectiveness, talent strategy, selection and assessment, on-boarding, and performance management.

Described as a world-class facilitator, Lori has designed and facilitated an array of facilitator certification workshops across the globe. She has extensive international experience, having worked in 18 countries with clients and participants from 60+ countries/cultures during her 13 years as Learning Operations Manager and Senior OD Consultant for the Coca-Cola Company. While at Coke, she was instrumental in developing a consumer marketing assessment process for the Global Marketing division, an assessment and development process to attract global high potential GM talent, and a high-potential talent assessment process for the European Finance Division.

As Vice President, Learning and Development for Post Properties, Lori was responsible for establishing the strategic direction for leadership development and talent management. She and her staff managed new associate on-boarding, leasing and management development, organization and leadership development, developed and led the university intern program, designed and executed annual manager and marketing development conferences.

Lori is HBDI certified and has completed a University Associates Certificate Program in Organization Development, as well as a Business Acumen curriculum developed by the Charles H. Kellstadt Graduate School of Business.

Caroline Connor

Master Trainer
United Kingdom & EMEA

Caroline Connor has over fifteen years experience of managing teams at a senior level in a corporate environment and now works as a coach, trainer and facilitator.

Caroline has held senior commercial positions within major UK magazine publishing houses. Her roles included that of International Sales Manager for the National Magazine Company, Advertisement Director of Cosmopolitan and latterly Commercial Director of Hachette Filipacchi (UK).

Media clients include MTV, C4, five, Sony BMG, i-level, Hello, AOL and New Media Publishing in South Africa.

Outside media, Caroline has worked with clients in a broad range of sectors including finance (RBS Insurance, NatWest, Lloyds TSB), transport (National Express, Network Rail, Transport for London), charities (Amnesty International), pharmaceutical (GSK) and technology (Microsoft).

Key areas of expertise include:

  • Behavioural coaching and assessment
  • Management and Leadership
  • Communication and Building Rapport
  • Team Dynamics
  • Negotiation
  • Presentation
  • Sales and Sales Management

Caroline has a degree in Modern and Mediaeval Languages from Fitzwilliam College, Cambridge. She is accredited with Distinction in behavioural observation and assessment of the Schroeder model and became a certified NLP Practitioner in 2007.

Jan Abbey

Trainer
United Kingdom & EMEA

Jan has a background in leadership development and executive coaching in a wide range of business sectors. She is an experienced coach and developer of talent and has a strong belief in the enormous potential of each individual.

The combination of her consultancy, coaching and management and operational experience (in the aviation industry) provide an excellent platform for helping clients manage change, achieve more of their potential, improve their impact and effectiveness and increase the performance of their teams.

Her assignments cover a range of industries including professional services (legal and accountancy), communications, technology, financial services (insurance, retail and investment banking), transport, media, retail, utilities, pharmaceuticals, charities and the public sector. Jan’s multi-sector experience along with her extensive international work enables her to coach leaders and teams for the challenges that face global business today.

Areas of specialism include: executive coaching, team development and team coaching; facilitation and training; managing change; influencing with impact; role transition; career development; negotiation; and presentation.

Recent clients include Microsoft, RIM, BT, Lloyds TSB, Barclays, Virgin Group, GSK, sanofi aventis, Sony Computer Entertainments, National Grid, British Airways and EADS/Airbus.
Jan holds a BA Honours degree in business and IT and is an accredited coach with the Association for Coaching and Cedar™.  She is accredited in the Schroder leadership competency model and is also a qualified MBTI® practitioner.

David Seow

Trainer
Singapore

For the last ten years, David’s passion has been training. His desire is to ensure that participants are enriched and benefited from his delivery. Such delivery to clienteles from Governmental agencies, MNC’s as well as SME’s has met with very positive feedback.

The companies he works with include Adobe Systems, American International Group (AIG), Applied Materials (China), Asia Pacific Breweries (APB), Bayer Healthcare, BEST Denki, Cambodia Brewery, CapitaLand, Cerebos, Cisco Systems, Cummins Diesels, DHL, DSO-NTU, Giesecke & Devrient (G&D), GlaxoSmithKline (GSK), Housing & Development Board (HDB), Heineken Taiwan, Institute of Technical Education (ITE), Invensys Process Systems (IPS), Land Transport Authority (LTA), Logitech, MARA Akademi Group, Management Skills Centre, MCL Land, Microsoft China, Minnesota Rubbers, Ministry of Defence, Novartis Pharmaceutical, National University of Singapore (NUS), NTUC Club, Pacific Internet, Panasonic Asia, Pentex-Schweizer, Polaris Manufacturing, Pratt & Whitney Canada, Prudential Assurance, Singapore Civil Defence Force (SCDF), Schneider Electric, Siemens Medical Instruments, SingHealth, Shimano, ST Marine, Urban Redevelopment Authority (URA), and Small & Medium Enterprises (SMEs).

David has worked across organisations and industries both locally and internationally, adding value to the various organisations’ business processes. He has many years of working experience in the Data Communication industry as well as experience in sales and marketing of industrial and service products. David graduated with an Executive MBA from Helsinki School of Economics and a Bachelor of Commerce with double major in Management and Marketing from Curtin University in Australia. He also holds a Post Graduate Diploma in Marketing from Chartered Institute of Marketing (CIM) in U.K. He is accredited in Whole Brain Technology (HBDI) from Herrmann International, American Management Association (AMA) and DiSC from The Institute of Motivational Living. He is trained in Solutions Focus Coaching by Dr Mark McKergow. He is also a member of CIM (UK) and American Society for Training & Development (ASTD). David also specialises in Handwriting Analysis.

David was invited by the Association of Small & Medium Enterprises (ASME) to speak at their National Entrepreneurial Conference (tied with Global Entrepolis@Singapore, initiated by the Singapore Economic Development Board) in Oct 2004.

David was invited to speak at the National Entrepreneurial Conference (initiated by the Singapore Economic Development Board) organized by the Association of Small & Medium Enterprises. He also gave talk to a group of delegates from Shanghai Jiaotong University MBA-CEO Club. He was also invited guest speaker of the Asia Business Forum, Singapore Manufacturers Associations, Entrepreneurs Toastmasters Club, Institute of Estate Agents …etc. He also served as an Advising Judge of the Singapore Professional Enterprise Awards. David has been interviewed by mainstream media such as the Channel NewsAsia on his perspectives on professional training.

David’s ability to speak and converse fluently in English, Mandarin, simple Malay and the Chinese dialects enables him to be highly adaptive and adept in transferring skills across cultures.

Wing-Hoe Tan

Trainer
Hong Kong and China

Wing is an International business executive, trainer and consultant who draws on over 15 years spent managing people and developing business regionally. Prior to becoming a trainer and consultant, Wing was the Regional Business Development Executive for Walt Disney Parks & Resorts were he developed new, profitable businesses in the Asia Pacific region.

Wing is committed to working with individuals and groups to help improve their effectiveness in their careers and the quality of their lives. He facilitates individual change that enables business and sales leaders to become self-correcting and self-generating in their performance.

Wing is certified and accredited to conduct a number of Sales/Marketing, Communications, and Leadership/Team Development training programs including HBDI™ and is fluent in English, Mandarin and Cantonese.

Wing has also been a guest lecturer at HK Polytechnic University and HK Travel & Tourism Training Centre. Wing holds degrees in International Hospitality Management (University of Nevada Las Vegas, USA) and Hotel & Restaurant Administration (International College of Hotel & Administration, Switzerland).

Wing is an HBDI™ certified practitioner.

Anthony Clucas

Trainer
Tokyo

Anthony started his career in Corporate Sales Management and then worked as an International Consultant. He has over a decade of work experience based in Asia. Roles held in Japan include Sales Executive, Strategic Development & International Consultant. He has completed projects for both Unisys and Avaya in South Korea & Malaysia, in addition to spending 6 years in Australia working in IT Sales and Management especially telecommunications & multimedia outsourcing for companies such as AAPT, Unisys & Connect Interactive. For 2 years in France, Anthony had the opportunity to co-ordinate an International Multimedia project for a European consortium.

He is one of the leading bi-lingual authorities on coaching in Japan. Best summed up as a Communicator and Creative Strategist, Anthony brings to any client engagement 18 years of International Relations experience. Having worked with both Japanese and International Coaching Firms, he has served as an Executive Coach and Facilitator for organizations throughout Japan, Asia and Europe over the past 7 years. He also speaks conversational French.

Anthony’s focus is on coaching Executives (C-Level, EVP, VP and MD Level), facilitating senior management teams, as well as running International Leadership & Intercultural training programs. As Founding President of the ICF Tokyo Chapter, Anthony continually strives to enhance “best of class” coach training and communications development in Asia Pacific, conducting workshops for Asian based coaches. He is also active in Regional Collaboration Projects.

Anthony is HBDI certified and holds a BA with a focus on International Relations and Japanese from the University of Sydney. In 2007, he completed a 10 month formal coach training in the U.S. accredited by the ICF (International Coach Federation). He holds the Newfield Certified Coach credential. He is also an external intercultural facilitator and executive coach for Temple University, and currently serves as Principal Strategist of Peak Balance Japan.

Kentaro Hayashi

Trainer
Tokyo

Kentaro has over 10 years experience working predominantly in the sales development and leadership area for the IT industry.  He has been working with the Telecommunication Consulting field specially dealing with Web-based marketing and advertisement and has been actively involved in roles of outsourced sales team management.  His areas of expertise are in sales Development, sales Management, leadership, intercultural communication, organization transformation, and coaching skills for business environments.

Prior to that he worked internationally in the FMCG business. His wealth of knowledge and experience allows Kentaro to be able to give accurate feedback and provide insight to those he trains and mentors.

He is also an executive coach working mainly with business managers who are involved in the international business. He is a board member of Peak Balance Japan LLC, and is also a committee member of the ICF (International Coach Federation) Tokyo Chapter.

Kentaro is bi-lingual.

Audrey Schroeder

Trainer
Shanghai, China

Audrey Schroeder is a consultant, trainer and facilitator who works with multinational companies throughout the Greater China region and around Asia. As an American who has been in Asia for twenty years, she is uniquely positioned to work with westerners and Chinese to develop their abilities as teams, as strategic and creative thinkers, and as leaders. Her expertise focuses on training individuals and assisting teams to perform optimally through, among other things, communication, goal setting and leadership at all levels.

Her professional experience spans the banking, travel, and consulting industries; and her academic background includes a Master’s degree in Organisational Leadership, a certification in Coaching and a Bachelor’s degree in International Relations and Chinese. Companies she has worked for include HSBC in Hong Kong, Accenture in Seattle and I Will Not Complain in Shanghai. Originally from the US, Audrey lived and worked in Hong Kong throughout the 1990s; she now resides in Shanghai and is a keen cyclist, adventure racer, and classical pianist.

Fluent in Mandarin and Cantonese, Audrey is equally able to work with Chinese and English speakers. Clients include International Finance Corporation (Member Of World Bank Group), Voith Group Of Companies, Nokia, Swire Beverages, Coca-Cola, Ermenegildo Zegna, IBM, Sara Lee, Henkel Philips Maersk, E-Bay China and Unicom.

In her sessions, she enjoys using experiential as well as adventure-based learning.  She also uses tools such as the HBDI Whole Brain Thinking instrument to increase team and individual effectiveness.

Audrey is an HBDI™ certified practitioner.

Rajiv Khanna

Master Trainer
India

Rajiv is a trainer with over 25 years working experience. He has achieved international recognition having conducted workshops for global participants in countries including Australia, Singapore, Dubai, South Africa, USA, Kuwait and Malaysia. His expertise lies in designing and delivering programs for all levels of management and staff covering topics in Communication Skills, Sales Management and Coaching.

Before moving into Consulting at Bizvantage, Rajiv worked for more than 20 years in industry in various capacities. A brief recap of his industrial background discloses a wealth of experience he has garnered over the period:

Honeywell International – A US Fortune 100 company as Head of Learning & Development in India.  In this role, he was responsible for the design and delivery of soft skills programs in the Asia Pacific region. He was also part of the team that worked on launching a Talent Management system in the Asia Pacific region.

Pharmacia – A US multinational Pharmaceutical Company. As Head of Training in India, he set up the training department, was closely involved in Corporate Strategic Planning that included interacting with different functions and was responsible for integrating Performance Management Systems with learning and sales force automation.

Dabur Pharma – As a member of the Corporate HRD team, Rajiv set up the Training function, was responsible for designing and delivering modules on various soft skills for various divisions of Dabur and launching a new division at Dabur Pharma.

Merind – A Tata pharmaceutical company. Rajiv started his career as a front line salesperson and moved up the Sales Management hierarchy before leaving in 1994 as Regional Manager.

Rajiv has delivered to over 15,000 people through sales/training seminars at multinational companies from 1993. He has managed sales and marketing  and has trained over 4,000 technical sales specialists.

Satish Kumar

Trainer
India

Satishv has more than 25 years corporate experience including national sales manager at Dabur, one of India’s leading FMCG Companies with Revenues of US$1 Billion.

He shifted to training, coaching and facilitation in 2004 and now specializes in running workshop in Leadership & Managerial Skills, Personal Effectiveness, Key Account Management, Selling and Consulting Skills plus Change Management at all levels within organizations.

During this time Satish has also conducted experiential (Outbound Managerial Development) Programs focused on themes such as team building, getting and achieving challenging targets, creativity and innovation, interpersonal relationships and creating the passion to win.

He has trained more than 5000 professionals from diverse industries including FMCG, Healthcare, IT, Writing Instruments.

Clients include GE Healthcare, Pfizer, Merck, Coco Cola, Ericcson, Ranbaxy, GSK, Goodyear, Computer Associates, Akzo Nobel and Aristocrat Technologies.

He is also associated with a number of management institutes where he helps students improve their persuasive communication skills.

Satish is a certified Executive Coach from Results Coaching, DiSC profiler from Thomas International, a certified trainer from XLRI (Jamshedpur), and holds a Masters in Science and Post-Graduate Diploma in Business Management (PGDBM) from Xavier’s Institute Mumbai.

Jude Louis

Trainer
Kuala Lumpur

Jude is a highly experienced trainer and management consultant, working in partnership with clients to design and deliver strategic leadership programs, management development initiatives, pitch preparation and other presentation interventions.

He specialises in training executives and senior managers in presentation styles as well as coaching support.

His experience in the IT sector started with IBM/Mesiniaga and ventured into the human resource development field with Peter Rogen International’s Malaysian office where he conducted and facilitated numerous workshops in Negotiation Skills, Presentation Skills, Business Development, Interpersonal Skills, Selling and Coaching/Feedback Skills among others.

Jude worked for the PA Consulting Group, Malaysia and ran programmes in UK as a tutor at PA’s Management Centre, Sundridge Park and across Asia Pacific in Essential Consulting Skills & Leadership and Management programmes. In that capacity he has trained in UK, Korea, Hong Kong and Indonesia.

He now runs workshops across SE Asia, including China, Korea, Hong Kong, Indonesia, Thailand, Malaysia, Philippines, Singapore and most recently Afghanistan.

He has over 15 years experience in developing learning initiatives and manages an e-learning portal on communication/negotiation, presentation tips and train-the-trainer.

Tailoring programmes on a variety of competency gap for HSBC, BP, Motorola, Toyota, PETRONAS, AIA, BCB, F&N, Allianz, Jude continues to render his skills and expertise to many leading corporations. He is a highly sought-after executive coach on public speaking and is a resource speaker for TEC, an international organisation of CEO’s, Managing Directors and Company Presidents.

Jude has a Masters in Instructional Technology and is a member of American Society for Training and Development (ASTD), American Association for Experiential Education (AEE) and Malaysian Society for Training and Development (MSTD).

He is familiar with the following psychometric instruments; Myers-Briggs Type Indicator (MBTI), Belbin Team Roles, P.A.P.I. and is an HBDI™ certified practitioner.

Sue Andersen

Director & Master Trainer
Management Team, Sydney Australia

Sue brings to her training a depth of understanding of people and a rich background in hands-on corporate management including

18 years managing and motivating teams in the I.T. and Telecommunications industries, coaching and counselling qualifications, and a passion for helping people reach their maximum potential in their career or personal life.

Prior to joining Total Inter Action in 2005, Sue worked at the Australian Stock Exchange where she managed large teams in the I.T. division.

Before this, Sue was part of the Telstra Multimedia management team where she learned first-hand the power of understanding people’s communication and thinking preferences.

After having her thinking preferences profiled, Sue was tasked with traveling around Australia to facilitate cultural transformation strategy meetings relating the merger of OTC and Australian Telecom.

Sue’s telecommunication experience also includes 3 years at Optus and a stint running customer service teams for British Telecom in the UK.

Sue is “Keeper of the TIA flame”.  She is responsible for training the trainers, Material/I.P. development and ensuring TIA materials and delivery is always of the highest quality and consistency.

Sue has a degree in communication and counselling, is a qualified master trainer, corporate coach and is an HBDI™ certified practitioner.